FAQ

Can we help you?

You have questions about our therapy and special bikes? Here you will find all information about processing, equipment and quality. Our staff will also be happy to assist you personally.

Subject areas

For a takeaway product like a DVD or bedding, that can work. However, our bikes are products that require explanation and we would like to give you the best possible advice. In the interest of our customers, we therefore remain 
specialist trade-oriented.

Yes we do. For this purpose, a TÜV approval with operating permit is requested for the vehicle. This vehicle may then only be operated with an appropriate driving licence and a valid insurance number plate.

Absolutely! In principle, we recommend a test ride before any purchase. This ensures that we find the best help for you. A test ride is also especially important for people who want to switch from a bicycle to a tricycle. Our experience has shown that it is precisely here that there are often initial difficulties when it comes to getting used to the new riding behaviour. With a test ride you get an initial feel for your new bike and make sure that you don't buy a "pig in a poke".

If this is a model in which a front wheel motor is to be used, then this is of course possible. The version we use is suitable for front wheels from 16 to 28 inches. For this, a surcharge to the standard model  calculated. The best thing to do is to ask our team for personal advice.

Not every local dealer has the ability or space to offer multiple models. However, there are now a large number of specialist shops that stock a wide range of our vehicles for testing. Use our dealer search or contact us. We will be happy to assist you in your search. Click here to go to the dealer locator.

Clear answer: Unfortunately not. Don't be fooled by advertising slogans and claims made by other vendors. Health insurance companies can only cover the costs in exceptional cases or if certain conditions are met. This includes, for example, proof of medical necessity, age under 16, etc. So before you buy, be sure to talk to your health insurance company first and clarify any cost coverage. You will also find out all the necessary information about the requirements and the exact procedures for submitting an application.

For a takeaway product like a DVD or bedding, that can work. However, our bikes are products that require explanation and we would like to give you the best possible advice. In the interest of our customers, we therefore remain 
specialist trade-oriented.

If this is a model in which a front wheel motor is to be used, then this is of course possible. The version we use is suitable for front wheels from 16 to 28 inches. For this, a surcharge to the standard model  calculated. The best thing to do is to ask our team for personal advice.

Yes we do. For this purpose, a TÜV approval with operating permit is requested for the vehicle. This vehicle may then only be operated with an appropriate driving licence and a valid insurance number plate.

Not every local dealer has the ability or space to offer multiple models. However, there are now a large number of specialist shops that stock a wide range of our vehicles for testing. Use our dealer search or contact us. We will be happy to assist you in your search. Click here to go to the dealer locator.

Absolutely! In principle, we recommend a test ride before any purchase. This ensures that we find the best help for you. A test ride is also especially important for people who want to switch from a bicycle to a tricycle. Our experience has shown that it is precisely here that there are often initial difficulties when it comes to getting used to the new riding behaviour. With a test ride you get an initial feel for your new bike and make sure that you don't buy a "pig in a poke".

Clear answer: Unfortunately not. Don't be fooled by advertising slogans and claims made by other vendors. Health insurance companies can only cover the costs in exceptional cases or if certain conditions are met. This includes, for example, proof of medical necessity, age under 16, etc. So before you buy, be sure to talk to your health insurance company first and clarify any cost coverage. You will also find out all the necessary information about the requirements and the exact procedures for submitting an application.

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